From one hand it's a good idea, but from another hand.. Actually, you should have your own char on server, so you can take a look from player perspective and see, what is "missing", what/how to improve the quality of the gameplay. :)
But, the person you are looking for, don't need the char on server for his job, if his job is to 'care' about players and give them support. So, it's fine :)