There is alot going on behind the scenes that you do not know about, like Slothmo said, I am not the developer of L2.NET, more of a senior user and community manager... I try and address the complaints in person, many times I will talk to the devs and address such issues with fellow other advanced members to come up with solutions.
I personally do not see users as customers as L2.NET is mostly free, in the long run, I have spent over 500$ towards L2.NET and its devs to help support the bot. I make videos whenever something is unclear, the latest is the L2.NET login guide, I made over 6 other videos explaining features and basic login features as well, and well over 20 written well documented guides.
I can only help people so much, people have to help themselves beforehand. I remember when I started to bot with L2Walker, everything was so unfamiliar... but as you use it more and more, you become savy and can fend for yourself. Same with L2.NET, you just have to give it a chance and get away from old habits and expectations.