I'll let people think whatever they like.
But - in my personal opinion - we at least answer people, are active and try to give people support and help wherever we can.
As I used to play, I didn't have that on any server.
So I'll just repeat that we are doing our best, and regardless of what anyone thinks, we'll keep doing our thing.
An another note, the bug with some people not being able to connect because of the updater not working for them has been fixed.