No its not normal. By only launching PTS you won't get even 500 online.
People today are looking for challenges, something new... Not waiting at queue to get quest item from Cabrio.
Most of those servers are Javas... So yes, PTS helps especially if you have good files (and you have Vang and as I can see it's from MXC).
Cmon share //who from now, it is 1 minute job, of course if you do not need to "adjust" the numbers ;)