Got protection 3 weeks ago. In first few days pirama was helping and later he disappeared and removed me from skype contacts for some reason. Reborn12 (his colleague) seems online 24/7 but he doesn't work with protection directly, and he doesn't know when pirama will be online. So yeah, I have been sitting with live server and lots of troubles caused by the protection (which seems to be working).
I reported the problems to their skype/to the forum but Reborn12 just promises me that everything will be ok and then I wait. Time passes. Only 2-3 other people are using the protection and I am not even sure if actively, might be dead servers because seems that no one else is reporting anything in their forum.
I really hope that l2ex guys get their shit together, because this protection has potential but it's impossible to catch pirama. One week his pc is broken, another week his friend comes visit him, third week even his colleague doesn't know where he is and etc.