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Protocol error when installing smart guard

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I have a protocol error when installing smart guard, I've tried to send email (from the box without space) and I've also sent messages on skype and they don't respond either, can anyone help me? print below!

and I already edited the protocol in the server configuration, but it is giving this error!



image.thumb.png.97c9a6985cc15cf11f1a402cf971419b.png

Edited by Saiki

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