@brandonng
I agree, I might not be answering some of the topics politlely as people expect an admin to answer, but you need to see also the other side of the coin.
Regarding suggestions:
* There are more than 5,000 posts in the suggestions section alone atm, while people read only what related to their own suggestion, I have to read ALL of them (now multiple that by all the other sections on the forum...), this isn't an easy task and I might indeed miss some good points from time to time because of it.
* Server exists since 2013, most of the suggestions are duplicated (people who don't even bother using search want me to answer them politely...) and some of them got no connection at all with the actual gameplay (people who feel nostalgic because of some server they used to play and try to force their ideas on me).
Regarding your personal cases:
That's exactly what I meant when I treat everyone equally, your donations are greatly appreciated BUT that doesn't mean I need to give you (or any other donator for that matter) any special treatment, and that is clearly mentioned in the donation agreement.
Just to make it clear about scams and account sharing - I really don't know where else I need to stick these warnings so people will understand I will not support these cases, but people keep ignoring my warnings and then requesting help when they are being screwed over.
Besides of your case, there were around 20 or even more such cases in that season only, if I would to help you, I had to help everyone, and that's a massive time waste for me, time that I could use to improve the server further.
You need to understand that catching scammers is time consuming, I know because in the past I did help people who got scammed, but this "mission" became impossible to do the more the community grows - so I added it to server rules and stopped it.
Same goes for losing account details, there's a big red text saying that you need to write a valid email address when you register and that it is the ONLY way to recover incase you lose access.
Again, if i'll help you on this one, i'll have to help everyone, it is a serious thing to deal with, sometimes people come to me remembering strictly NOTHING regarding their account details and want me to recover it for them.
Most annoying are people who write giberrish as their email address and then they lose access and ask for recovery.
I really think people need to understand this is a serious business overall, I can be really good and have a lot of fun with my players, but there is a limit to how much I can take.
Again I apperciate your review and I understand your PoV but I want you to take a minute and try to understand my PoV aswell.
There's simply too many things to do as server admin and stuff that can be handled automatically or at least with the help of the community (such as avoiding to share your account and remembering at least the email you registered with) are saving me a whole lot of time.