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MSN PROBLEM!(Cant Login-Contact List Is Not Available)


AlexMaN™

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TROUBLESHOOTING STEPS:

1. Ensure that msnmsgr.exe and wlcomm.exe is completely shut down

   a. Go to Task Manager (press Ctrl + Alt + Delete Key to bring up task manager option)

   b. Go to Processes tab and look for msnmsgr.exe and wlcomm.exe program

   c. If running, right click on the .exe files and select End process

   d. Try to sign into Windows Live Messenger again


2.  Change the Microsoft Windows Explorer settings:

     a. Go to Start, Run, Type explorer and click ok.

     b. On the Tools menu, click Folder Options in Windows XP

        Organize and Folder and Search options in Windows Vista or Windows 7

     c. On the View tab, in the advanced settings list, select Show hidden files and folders under Hidden Files and Folders. 

     d. Clear the Hide extensions for known file types check box. 

     e. Click Ok to close the Folder Options window. 



3. Delete Windows Live Contacts Folder: 

   Based on the operating system version, browse to the following location:

    Windows XP:
           a. Go to Start, click on My Computer
           b. Browse to the location,
               C:\Documents and Settings\<Windows logon name>\Local Settings\Application Data\Microsoft
           c.  Delete Windows Live Contacts folder
           d. Browse to the location,
             C:\Documents and Settings\<Windows logon name>\Contacts
           e. Delete Contacts folder 
     Windows Vista and Windows 7:
          a. Go to Start, click on Computer
          b. Browse to the location, C:\Users\<Windows logon name>\AppData\Local\Microsoft
          c.  Delete Windows Live Contacts folder

               Note: Windows Logon name is the logon name that you use to sign in to Windows Operating system

              Re-launch Windows Live Messenger and try to sign in again, and verify if the issue remains



4. Verify that the Date and Time Settings on the computer: 
     a.     Follow these steps based on your Operating System version to get to Date and Time Option :
            ·       In Windows XP, Go to Start, Click on Run, Type Control in the Run window to Open control Panel
            ·       In Windows Vista and Windows 7, Click Start, type date and time in the Start Search box, and then click Date and Time in the Programs list 
      b.     Make sure that the date and time settings are configured to use the current date, time, and year, and then click OK 

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