I'm a hetzner user 3.5 years now. Well, good servers, support's So/so.
One bad thing. they're gipsies. Asked them to provide me an anti ddos or atleast a better firewall as i already gave them 4.500 euros so far but they wouldn't. Asked for a discount some months ago cause of my bad economic situation (as i'm in greece) but, nothing.
If you ignore my last 2 lines, they're good and cheap.