@Sahar I am cnig69 or scaretactic. I've played your server for probably 4-5 wipes now and I would consider myself more of a "veteran" than others. I have always supported your server by donating 100-200 euros per wipe and have always advertised players to come. But my negativity and experience towards you is that I never EXPECT to receive special treatment as a player even if I am a donator. All I expected was respect that I was willing to support your project.
My problem was that I travel for business alot, and one time I forgot my account info after not logging in for a week as I used a unique password compared to before and I lost the paper I wrote it down on. I messaged you if you could help me receive my password back since I used a random email as my "master email". Instead of trying to spend 5-10 min and for me to prove my identity, you just told me you had more important things to worry about and if you listened to every question about losing an account, you wouldnt have time for anything (or something along those lines, i forget). That season I spent 200 euros, and that was the response I received from the server I was supporting. My friends that I used to play with on here have quit due to your forum replies to them on their suggestions. Rude, blunt, and inconsiderate that they are willing to invest their personal time for your server.
Last season was my final straw, once again I donated. I went on a business trip for a week, and I gave my account info (stupidly) to another player and he took my items. This was my fault and it was simple as that. However, my friends I was playing with insisted on trying to seek action even though I told them not to. They insisted on talking to you about getting my items back or atleast figuring out what happened. Even though it was my fault, since they cared so much I said do what you must do but I gave my own info away so its my fault that the items are lost. But based on what they told me and your responses to them, and how once again, you did not show a care in the world towards your player base. It upset me and I issued my FIRST ever recall to donations. Although failed, it was not the money, i dont care about money. It was my trying to show you my displeasure of how you treat your players.
This turned into a rant, but once again, I really enjoy playing your server. Youve done a great job creating content and dealing with trolls etc. All i've ever wanted and asked for from you as an admin was to show more empathy to your players and show more respect/care.